After-sales service starts from the moment customer has made their decision to buy our products, even before he/she completed the sale transaction. After-sales service includes service at point of sale, such as:
- thanking customers for their business.
- confirming sales or delivery arrangements verbally or by email or letter.
- ensuring customers have our contact details and that we have theirs.
- adding customers to business mail or email lists.
- suggesting related or additional products or services.